Terceirização de call center: quando a flexibilidade é a principal prioridade

The Cloud Advantage for BPOs

With Five9 solutions in the cloud, business process outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly, and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built from the ground up specifically for quick, easy deployments and maximum scalability. Easily manage the demands of multiple clients by quickly responding to fluctuations in staffing and traffic.

Five9 is a pioneer in cloud contact center solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals. Built-in CRM integrations and cloud APIs make it easy for you to connect to client processes, information, and reporting. Furthermore, your agents can be located anywhere — in your center or at their homes through call center outsourcing. All they need is a computer, headset, and Internet connection. By taking complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.

Equipe ágil

Dimensione conforme necessário, tenha agentes em qualquer lugar e supervisores em todos os lugares e aproveite os preços do “pague conforme o uso”. Para adicionar novos agentes e capacidade de linha, basta uma chamada telefônica. Terceirize seu call center hoje para um dimensionamento com eficiência.

Produtividade do agente

O Five9 Active Blending alterna automaticamente os agentes entre chamadas inbound e outbound de uma chamada para a outra de acordo com as regras de sua empresa. O Active Blending aumenta a produtividade, o envolvimento do agente e as margens.

Suporte contínuo

A Five9 está ao seu lado 24 horas por dia com recursos de suporte contínuos, mesmo depois que seu contact center estiver em operação. Estamos dedicados ao seu sucesso. Opções de suporte ampliado também estão disponíveis.

Foi muito fácil implementar a Five9. Levou dias, não meses — e todas as ferramentas estavam lá.

Mark Fichera

Proprietário e CEO da OnBrand24

OnBrand24: Learn How Five9 Helped Lower Call Abandonment Rates By Nearly 30%

Call center outsourcing leader OnBrand24 struggled with an outdated on-premise system that couldn’t meet the demands of clients. See how switching to Five9’s flexible blended contact center solution helped them satisfy clients and take advantage of greater flexibility and scalability.

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Bernard Saved Money and Improved Agent Productivity

Learn how Bernard (previously American Support) moved to a single, blended cloud solution from Five9 saving the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Easy

Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.

Com base em nossa extensa análise, descobrimos que a Five9 oferece o melhor valor.

Chittaranjan Desai

Adicionar Siemens

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Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.