Atendimento ao cliente: coloque sua empresa à frente da concorrência
Aumente as taxas de recuperação
Os discadores automatizados da Five9 filtram as chamadas não atendidas e o correio de voz, permitindo que seus agentes entrem em contato com mais devedores diariamente. Relatórios históricos e em tempo real permitem identificar os melhores momentos para falar com os devedores e maximizam suas chances de recuperação de dívidas.
Reduza os custos operacionais
Elimine o desperdício de tempo da discagem manual e maximize a eficácia de seus agentes, permitindo que eles se concentrem em aproveitar ao máximo as conexões em tempo real usando o Discador preditivo da Five9.
Melhore a eficácia do agente
Os agentes podem rever detalhes importantes sobre cada devedor, tomar notas e usar scripts para garantir uma comunicação consistente e eficaz, maximizando dessa forma a recuperação da dívida.
A qualquer momento, podemos criar e implementar novas campanhas e relatar os resultados imediatamente.
Estudo de caso: USCB America
O líder de contas a receber da USCB America estava procurando uma plataforma de contact center comprovadamente flexível que os ajudasse a alcançar seus objetivos de taxas mais altas de recuperação de dívidas. Descubra como a Five9 ajudou a empresa executar campanhas para uma gestão de contas a receber bem-sucedida.
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The Five9 Advantage
Fast
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Easy
Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Affordable
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
Secure
The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.
Reliable
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.
Why Five9?
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Customer First
Achieve success with our business results approach to sales, implementation, and service.
Completely Customizable
Adapt the cloud contact center to the needs of your business - not the other way around.
Reliable & Secure
Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.
Empower Your Agents
Make it easy for your agents to deliver the superior experience your customers want.
