2024 Winners
Increase Business Agility with Cloud
Five9 enables customers to increase business agility by transitioning contact center technology from an on-premises solution to the cloud. How did you quickly accelerate a digital transformation by moving to the cloud? Share your business agility story with us.
Scale with AI & Automation
AI and Automation can open new paths to value for agents and customers. Whether this is using automation to enable self-service communication channels, leveraging omni-channel technology, or using AI to deploy virtual agents or assist your live agents. Share your digital workforce journey with us and tell us how Five9 AI & Automation is helping you stay ahead.
Ecosystem Award
We all know that to the CX and EX eco-system is complicated. Data needs to be shared; systems need to be integrated. Add to that the complexity of doing this in a regulated or specialized industry. Do you have a story of how you have integrated Five9 and other elements of the technology stack to improve your CX or EX? From CRM to UC to specialized healthcare add-ons Five9 has a wealth of partners who enhance and augment the Five9 platform. Tell us your story of integration and how it has helped you deliver for your customers.
Empower Agents and Supervisors to Deliver Results
Five9 helps customers equip agents with best-in-class tools to work from anywhere, anytime, from digital interaction recording and analytics, quality management, performance management to campaign management, and gamification. How have you empowered your team and motivated, retained, incented, and scaled the best agents for your contact center? Share your motivating story with us so others can learn.
The Community Excellence Award
Voted on by the CX Community
The Community Excellence Award recognizes organizations that continuously demonstrate transformation with their CX, leveraging Five9 technology to make every interaction count. Share how you’ve used Five9 to create customer trust and loyalty or helped you innovate and improve your employee experience. This category is specifically about how your contact center delivers superior experiences by providing a positive difference to the organization with innovation. Share your story with us.
Empower Agents and Supervisors to Deliver Results
Five9 helps customers equip agents with best-in-class tools to work from anywhere, anytime, from digital interaction recording and analytics, quality management, performance management to campaign management, and gamification. How have you empowered your team and motivated, retained, incented, and scaled the best agents for your contact center? Share your motivating story with us so others can learn.
2024 Finalist
Finalists:
- OPENLANE
- The Ivy Collection
- US Radiology Specialists
- Wyndham Hotels & Resorts
- IAA
Finalists:
- Marsh McLennan
- Exact Sciences
- Mexico Travel Group
- IAA
- Mason Companies Inc.
Finalists:
- Tusker
- TruConnect Communications
- US Radiology Specialists
- IAA
- WebBeds
Finalists:
- Yopa
- Exact Sciences
- OceanFirst Bank N.A
- Tusker
- US Radiology Specialists
Finalists:
- Equitable Bank
- VSP Vision Care
- Doctor Care Anywhere
- TruConnect Communications
- Connect Managed Services (on behalf of a global healthcare provider)
- US Radiology Specialists
See Last Year's Winners
See how the 2023 Reimagine CX Award winners leveraged the Five9 Intelligent CX Platform to deliver cutting-edge customer and employee experiences
See how Alaska Airlines reimagined work for hearing-impaired agents using Five9 AI.
