2024 Award Finalists
Increase Business Agility with Cloud
Five9 enables customers to increase business agility by transitioning contact center technology from an on-premises solution to the cloud. How did you quickly accelerate a digital transformation by moving to the cloud? Share your business agility story with us.
Scale with AI & Automation
AI and Automation can open new paths to value for agents and customers. Whether this is using automation to enable self-service communication channels, leveraging omni-channel technology, or using AI to deploy virtual agents or assist your live agents. Share your digital workforce journey with us and tell us how Five9 AI & Automation is helping you stay ahead.
Ecosystem Award
We all know that to the CX and EX eco-system is complicated. Data needs to be shared; systems need to be integrated. Add to that the complexity of doing this in a regulated or specialized industry. Do you have a story of how you have integrated Five9 and other elements of the technology stack to improve your CX or EX? From CRM to UC to specialized healthcare add-ons Five9 has a wealth of partners who enhance and augment the Five9 platform. Tell us your story of integration and how it has helped you deliver for your customers.
Empower Agents and Supervisors to Deliver Results
Five9 helps customers equip agents with best-in-class tools to work from anywhere, anytime, from digital interaction recording and analytics, quality management, performance management to campaign management, and gamification. How have you empowered your team and motivated, retained, incented, and scaled the best agents for your contact center? Share your motivating story with us so others can learn.
The Community Excellence Award
Voted on by the CX Community
The Community Excellence Award recognizes organizations that continuously demonstrate transformation with their CX, leveraging Five9 technology to make every interaction count. Share how you’ve used Five9 to create customer trust and loyalty or helped you innovate and improve your employee experience. This category is specifically about how your contact center delivers superior experiences by providing a positive difference to the organization with innovation. Share your story with us.
Competition Guidelines and Terms
- Please include metrics like Revenue Growth, Employee Sat, CSAT, Savings (in dollars, percentages, ranges), NPS, and Agent Productivity.
- Be a current Five9 customer with a live solution – it doesn’t have to be fully deployed but must be in production and starting to ramp so it can show practical ROI.
- Have a compelling story sharing measurable business outcomes (e.g., moving from on-prem to the cloud, leveraging IVA or self-service to scale a workforce).
- Agree to the use of company name and logo in Five9 social and digital channels, in accordance with Five9 branding guidelines.
- Agree to a written customer story and/or a customer video success story if you are selected as a winner.
- Agree to be mentioned in a press release announcing the winners.
- This entry will automatically be considered for the 2024 New Era of CX Award, and it may also be nominated by the entering company for one or more Category awards.
- Judges’ decisions about Category awards will be made solely based on their review of submitted entry material.
- Deadline to submit is October 25, 2024.
- By popular demand we are extending the award submission deadline to Friday, October 25. Finalists will be announced at Five9 CX Summit , posted on the Five9 website, Five9 social media, and shared in blog. Winners will be announced in January 2025 and receive a digital promotion package including social posts with customer-branded graphics, a personalized award, a Five9-branded merchandise box, and opportunities to engage with media.
- Questions? Please contact Kathleen Shepherd, Customer Marketing kathleen.shepherd@five9.com
- In the event that the operation, security, or administration of the Awards is impaired in any way for any reason including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Awards are unable to run as planned for any other reason, as determined by Five9 in its sole discretion, Five9 may either (a) suspend the Awards to address the impairment and then resume the Awards in a manner that best conforms to the spirit of these Rules and Entry Criteria or (b) terminate the Awards. Five9 reserves the right in its sole discretion to disqualify any entrant it finds to be tampering with the entry process or the operation of the Awards or to be acting in violation of these Rules and Entry Criteria or in an unsportsmanlike or disruptive manner.
- Except where prohibited, each entrant agrees that an and all disputes, claims and causes of action arising out of, or connected with, the Awards, or any prize awarded shall be resolved by the appropriate court located in California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules and Entry Criteria. Entrants rights and obligations, or the rights and obligations of Five9 in connection with the Awards, shall be governed by and construed in accordance with, the laws of California, without giving effect to any choice of law or conflict of law rules, which would cause the application of the law s of any jurisdiction other than California.
See Last Year's Winners
See how the 2023 Reimagine CX Award winners leveraged the Five9 Intelligent CX Platform to deliver cutting-edge customer and employee experiences
See how Alaska Airlines reimagined work for hearing-impaired agents using Five9 AI.
