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2025 Forrester TEI Highlights Five9 Impact See Results
NEW 2025 Business Leaders CX Report Download Now

Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Five9 Recognized in MetriRank 2025

Recognized as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Five9 delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organizations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes. 

  • Recognized CCaaS leader in MetriRank 2025
  • AI innovation powering intelligent CX experiences
  • High customer sentiment and business success scores
  • Pure-play focus delivering faster, smarter results
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Report
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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
Business Leaders CX Report

2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Five9 report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover: 

  • How AI, automation, and self-service are transforming CX
  • The evolving role of agents in high-value conversations
  • The disconnect between CX priorities and customer expectations
  • Key investment priorities and operational pain points

 

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Five9_Inbound_Contact_Center

Five9 Inbound Contact Center

Five9 Inbound Contact Center helps you deliver exceptional experiences across all channels with capabilities including AI-infused routing, AI and automation, voice and digital self-service, workforce engagement management, analytics, and pre-built CRM and UC integrations.
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Data Sheet
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Five9 Genius Routing

Five9 Genius Routing is a dynamic matching engine that assigns the best agent to each interaction based on dynamic agent characteristics, known proficiencies, and real-time inputs from AI-driven self-service and agent performance modules.
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Data Sheet
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Five9 OneVUE

Five9 OneVUE gives you real-time visibility into contact center performance with customizable dashboards and unified data—so you can act fast, stay informed, and lead with confidence.
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Data Sheet
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Five9 Agentic Quality Management

Five9 Agentic Quality Management automatically evaluates up to 100% of interactions, delivers real-time coaching, and continuously improves routing and automation helping your team resolve issues faster, boost CX, and reduce churn.
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Data Sheet
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Five9 Administrator Console

The Five9 Admininistrator Console is the management interface designed for administrators and supervisors to configure, customize, and manage all Five9 products and users.
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Data Sheet
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Five9 New CX Bundles

The Five9 New CX Bundles offer five tailored packages from digital-only to full omnichannel with AI-powered agent support, plus flexible WEM and CRM adaptor choices designed to simplify sales and increase value.
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Data Sheet
Five9_Automated_User_Management

Five9 Automated User Management

Five9 Automated User Management enables centralized user provisioning, updates, and deprovisioning for Five9 through your identity provider, streamlining access, security, and permissions with flexible, group-based controls.
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Data Sheet
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Five9 Adapter for Zendesk

Empower agents to deliver fast, personalized support with a unified, AI-powered CX solution. Simplify workflows, eliminate complexity, and equip agents with the tools to create seamless, meaningful customer experiences—effortlessly.
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Data Sheet
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Five9 Fusion for Epic working together to reduce your agent labor costs

Epic Toolbox accreditation brings automatic compliance and streamlines accessing patient records in Epic. Unlock faster care by simplifying your technology and removing the friction.
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Data Sheet
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Genius AI: Smarter AI for CX at Scale

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

  • Automate self-service with autonomous, human-like AI
  • Accelerate agent productivity with real-time AI guidance
  • Gain insights with customizable dashboards and analytics
  • Deploy faster with a no-code, engine-agnostic platform
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Data Sheet
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Five9 AI Trust & Governance Data Sheet

Learn why Five9 built the AI Trust & Governance Layer: a set of security standards, tools, and safeguards that allow businesses to scale Agentic and Generative AI applications responsibly across every customer interaction.
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Data Sheet
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Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Data Sheet
Five9 Voice Insights

Five9 Voice Insights

Five9 Voice Insights offers interactive dashboards that display call quality analytics and actionable insights for Five9 Telco customers. Deliver transparency and trust with Five9 Global Voice.
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Data Sheet
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Five9 Aceyus Vue Dashboards

Purpose-built dashboards that reflect industry best-practices
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Data Sheet
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Five9 Customer Success Manager

Deliver better CX outcomes with Five9 trusted experts guiding you very step of the way.
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Data Sheet
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Five9 Customer Success Bundles

Deliver better CX outcomes with Five9 trusted experts guiding you very step of the way.
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Data Sheet
Data Sheet Five9 Messaging

Five9 Messaging

Create intelligent experiences for your customers in their messaging channels of choice.
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Data Sheet
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AI Agents Data Sheet

Combine trusted Agentic AI Agents and human expertise to deliver fast, personalized CX. One unified platform blends generative and agentic AI for scalable service and rapid deployment.
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Data Sheet
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Five9 Telco Integration with Pindrop

Leverage Pindrop Protect and Passport with faster deployment, enhanced utilization, improved protection, and simplified contracting.
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Data Sheet
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Five9 Virtual Desktop Infrastructure

Provide a seamless desktop experience for remote agents, ensuring productivity and memorable customer service experiences.
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Data Sheet
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Five9 Adapter for Oracle Service Center

Streamline the agent experience with a centralized view of customer touchpoints enabling businesses to capture and share every interaction throughout the B2B customer journey.
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Data Sheet
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Five9 AI Knowledge

Deliver contextual, knowledge-based answers in virtual and live agent interactions to reduce agent frustration and improve resolution time. See how AI Knowledge combines LLMs and Retrieval Augmented Generation (RAG) to elevate CX. 
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Data Sheet
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Five9 Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Five9 Global Customer Success team.
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Data Sheet
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Five9 Technical Account Manager (TAM)

Get the most out of your Five9 solution with an expert who’s dedicated to your success.
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Data Sheet
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Service Optimization

Optimize your Five9 solution with on-demand access to a team of contact center experts on an hourly basis.
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Data Sheet
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Five9 Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.
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Data Sheet
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Five9 GenAI Studio Data Sheet

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.
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Data Sheet
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Five9 WEM Salesforce Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Salesforce system
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Data Sheet
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Five9 WEM Zendesk Connector

Integrate Five9 Workforce Engagement Management (WEM) with your Zendesk system.
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Data Sheet
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Five9 HyperCare Customer Support

We're committed to your business success with tailored premium support. Benefit from a high-touch "white glove" support model, empowering you to concentrate on your core objectives.
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Data Sheet
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Five9 UC Integrations Overview

Combine the power of the Five9 Intelligent CX Platform with the UC solution of your choice. Seamlessly connect Five9 agents and UC users anywhere in the organization in real time to deliver exceptional customer experience.
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Data Sheet
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Five9 SMS

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 SMS expands customer engagement with a low-cost, high-visibility outreach option.
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Data Sheet
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Five9 Messenger: Web Chat

Customers expect interactions from a variety of channels, anywhere and anytime. Five9 Messenger expands the scope and versatility of customer web chat interactions while reducing agent volumes and supporting more customers.
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Data Sheet
Five9 Email

Five9 Email

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 Email expands customer engagement and enables agents to move seamlessly between other interactions.
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Data Sheet
Five9 Social Messaging

Five9 Social Messaging

Customers expect to interact with you from a variety of channels, anywhere and anytime. See how Five9 Social Messaging expands agent and customer engagement with a familiar customer outreach option.
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Data Sheet
blackchair-clarity-data-sheet

Blackchair Clarity with Five9

Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.
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Data Sheet
blackchair-symphony-with-Five9

Blackchair Symphony with Five9

As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.
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Data Sheet
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Five9 Adapter for Oracle Service Cloud

Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop. Enable your service teams to solve issues quickly, create positive customer experiences, and deliver better business outcomes.
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Data Sheet
aceyus VUE

Five9 Aceyus VUE

Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.
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Data Sheet
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Five9 Account Manager

To get the most out of cloud contact center technology, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.
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Data Sheet
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Five9 AI Insights Data Sheet

Deliver actionable conversational insights seamlessly with the power of OpenAI.
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Data Sheet
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Five9 UC Integration with Microsoft Teams

Transform your customer experience delivery by uniting the Five9 Intelligent CX Platform with Microsoft Teams. Equip your team with advanced collaboration to increase First Call Resolution and enjoy hassle-free connections.
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Data Sheet
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Five9 UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.
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Data Sheet
Five9 UC Integration with Nextiva

Five9 UC Integration with Nextiva

Break down organizational barriers and better leverage resources by connecting agents to subject matter experts in real time.
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Data Sheet
Migration guide document titled "Made for More: Avaya Migration Guide" by Five9.

Made for More: Your Avaya Exit Plan

Say goodbye to legacy tech. Five9 makes it fast, low-risk, and cost-effective to move beyond Avaya and get more. With AI, cloud, and digital CX tools, Five9 helps you work smarter and serve better, right from day one.
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Data Sheet
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Five9 Emergency Services (E911)

Support agents with direct access to 911 services regardless of their work environment – whether it is at a high-rise apartment building or a neighborhood coffee shop.
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Data Sheet
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Five9 IVA Studio Data Sheet

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

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Data Sheet
Five9 Messaging Data Sheet

Engage Customers in Their Messaging Channel of Choice

Whether it’s using webchat, SMS/text, or social messaging apps, customers value the convenience and familiarity of messaging as a contact channel. Five9 Messaging enables your business to provide a consistent experience across the different messaging options, for both customers and agents.
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Data Sheet
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