Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.
As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.
Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop. Enable your service teams to solve issues quickly, create positive customer experiences, and deliver better business outcomes.
Whether it’s using webchat, SMS/text, or social messaging apps, customers value the convenience and familiarity of messaging as a contact channel. Five9 Messaging enables your business to provide a consistent experience across the different messaging options, for both customers and agents.
Unlock the business value of your data. Tailored to the unique needs of contact centers, Five9 Analytics enables you to discover improvement opportunities so you can optimize performance quickly and easily.
Ensure business continuity by mitigating the impact of major service disruptions caused by natural disasters, network issues, power outages, fire, and other unforeseen events that would result in extended downtime.
Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences in a digital era.
Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards.
Five9 Virtual Voiceover enables you to generate lifelike text-to-speech on the fly, significantly reducing the time and expense of producing high-quality voiceovers for intelligent virtual agents (IVAs).
Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time.
In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines.
Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.
Five9 Operational Intelligence, powered by Five9 Workflow Automation, automatically aggregates information in real time using a library of pre-built connections to CRM, service management, order entry, billing, and other popular business systems.
Use the combined capabilities of Five9 AI-powered solutions and Google Contact Center AI (CCAI) to dramatically improve customer and agent experiences. Five9 solutions harness the power of Google conversational AI and add an abstraction layer, allowing non-technical users to easily create AI-enabled interaction flows and engagement journeys.
Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.
Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.