Contact Center Resources: Get to Know the Five9 Cloud

Aragon Research releases its third Aragon Research Globe^TM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

Aragon’s first Aragon Research Globe^TM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys. View an in-depth demo video of the integration.

Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

We know moving your contact centre operations to the cloud can seem like a daunting task. By partnering with Five9, you can reduce any risk and make moving to the cloud easy.

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Ahora que las opciones basadas en las instalaciones han alcanzado su plena madurez, ¿está preparado para dar el paso a un contact center en la nube para mejorar sus operaciones y ofrecer experiencias excepcionales a los clientes?

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

Genesys Engage und PureConnect Nutzer sind bei Five9 in guten Händen. Wir haben viele ehemalige Genesys-Techniker mit der nötigen Erfahrung, um den Übergang mit dem Five9 sein Liftoff-Programm zu erleichtern.

Sind Sie bereit, auf ein Cloud Contact Center umzusteigen, um Ihre Abläufe zu verbessern und Ihren Kunden ein erstklassiges Erlebnis zu bieten, zumal die standortbasierten Optionen nun voll ausgereift sind?

Die Regent University wollte ihre Kommunikationskanäle verbessern und skalieren, um ihre Wachstumsziele zu erreichen. Mit Five9 konnte sie problemlos in die Cloud wechseln und nach Bedarf skalieren, ein Omnichannel-Erlebnis ermöglichen, so dass die Studenten auf dem Kanal ihrer Wahl interagieren konnten, und Workforce Management und Workforce-Optimierung nutzen, um die Einsatzplanung und Effizienz der Agenten zu verbessern.

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.