- Please disable the WiFi connection on your computer and plug an ethernet cable into your network before running the test below.
- Click Five9 WinSAT to download the Five9's latest connectivity assessment tool.
- After the application is downloaded. Open the application and enter the following:
*Refer to the email we have sent for the Client Name and Test Code. If you have not received an email, use the following as default:
Client Name: <YourCompanyNameNoSpace_Address>
CAT_US for offices in the US
CAT_UK for offices in the UK
- Click "OK" to start the test. This tool will conduct series of tests with a duration dependent to your connection quality.
- After the test has been complete the application will automatically close.
For our complete technical requirements including network and security settings please click here to view the guide.
Remote Agent Test
Download the latest BCS Tool for CAT test using the links below
Google Chrome for Windows OS / Google Chrome or Safari for Mac OS
|Five9 Data Center:|
All fields above are required. Please specify a client name.
|Color Codes||Measurement Metrics||Sound Quality at the receiving end|
|green||< 30||< 100||< 2||>= 3.6||Perfect-to-Fair|
|Yellow||30.1 - 49||100 - 150||2.1 - 4.9||3.2 - 3.5||Fair|
|Red||> 50||> 151||>= 5||< 3.2||Annoying-to-Very-Annoying|