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software para centros de contacto

Improve CX with Five9 Contact Center Software

Ayude a sus agentes a crear interacciones más eficaces y relaciones sólidas con los clientes. El software de centro de contacto de Five9 reúne todos los elementos necesarios para conectar con los clientes en los canales que elijan, responder de forma rápida e inteligente y satisfacer sus necesidades.

Cómo funciona

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Increase Business Agility with Cloud

With practical applications of artificial intelligence, a powerful agent desktop, and prebuilt integrations, it’s simple to give agents access to the information they need to deliver a more human experience.

Five9 contact center software provides all the elements you need to enable your workforce, optimize with analytics, and give customers their choice of channels.

Why Choose Five9?

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Elevate Customer and Agent Experiences

  • Migrate to to the Cloud

    Escape the limits of on-premises solutions by moving to a cloud-based contact center software platform. Build in flexibility, scalability, and set yourself up for future enhancements.

  • Simplify Service Delivery

    Deliver powerful customer experiences by empowering agents, supervisors, and admins with integrated access to all channels, data, and streamlined workflows. Achieve new levels of service, productivity, and efficiency.

  • Improve Agent Experiences

    Transform your contact center with powerful workforce management and performance tools, gamification, reports, and analytics whether your agents work remotely, onsite, or in a hybrid model.

  • Rely on a Trusted Provider

    Join thousands of organizations using Five9 contact center software for billions of transactions. With 20+ years of experience, exceptional reliability, and industry-leading NPS scores, we partner with you to support your success.

Debido a la pandemia de 2020, RoundPoint creó una página de asistencia específica para la COVID-19 que recibió decenas de miles de interacciones a través de Five9 Visual IVR, estableciendo entre 48 000 y 55 000 planes de contención en solo un mes.
 

Ver demostración

Five9 meets our needs today and gives us an infinite horizon – we know they’ll be here for us.

Bill MacBride

SVP, Nutrisystem

Le ayudaremos a encontrar la estrategia y los productos adecuados para su negocio en evolución.

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Recursos para ayudarle a empezar

Vendor Satisfaction Report

Five9 earned 33 perfect scores out of a possible 34 in the n the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure report.

Paquetes de soluciones de Five9

Easy pricing bundles help you to get started quickly with the functionality you need, plus the ability to scale.

Why Choose Five9

Organizations across industries trust Five9 to help them reimagine their customer experiences, improve business results, and exceed customer expectations.

Servicios profesionales

Consider Five9 as an extension of your own team. We’ll work with you to scope and implement a solution that meets your specific needs.

Partner Network

Our partners collaborate with us to develop and provide the the best solutions to help you deliver outstanding customer service.

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Utilice los datos en tiempo real recopilados de sus clientes para proporcionar información procesable para sus agentes y su empresa.

Explore todas nuestras soluciones

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Experiencia del cliente

Conéctese con los clientes y resuelva sus problemas a la primera.

Experiencia del cliente

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Capacitación de agentes

Dé a sus agentes la posibilidad de centrarse en ofrecer una experiencia más humana.

Capacitación de agentes

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Business
Agility

Gestione a sus agentes con empatía a la vez que tiene un impacto en el negocio.

Agilidad empresarial