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Build a Strong Foundation with Professional Services

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Consider Our Team as an Extension of Your Team

We collaborate with you to define and implement a solution based on your business goals and success criteria. Our team does the heavy lifting so you can reduce time to value and deploy with confidence.

All our team members are Five9-certified and bring a wealth of knowledge and years of industry experience to your project. Rely on our team as needed to help you achieve success in an evolving environment.

We offer three core Professional Services packages. Five9 performs all services remotely via conference calls and online collaboration tools. Two packages are based on implementation plan hours, deployment type, and configurations. The third is a custom-scoped option that we work with you to define.

Engage with our team on an hourly basis for add-on projects like integrating more applications, adding locations, tuning and optimizing, and configuring reporting for specific metrics.

 

 

"The team was awesome, efficient, and knowledgeable…. They were always available for questions and supported all our concerns as we migrated from our legacy contact center solution." --Non-profit Customer

 

 

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Ficha técnica: Servicios profesionales de Five9

Dig deeper into how our team can help you gain a competitive edge with our proven methodology and deployment expertise. Learn about the different packages and available add-on options.

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The Five9 Professional Services Methodology

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Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.

Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.

Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.

Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.

Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.

Sustaining activities include implementation sign off and the transition to customer support and account management teams.

¿Por qué Five9?

Ahora más que nunca, el centro de contacto es la puerta de entrada de muchas empresas.
En Five9, tenemos la misión de ayudar a transformar su centro de contacto para satisfacer las expectativas más altas de los clientes, a la vez que aumentamos el compromiso y el empoderamiento de sus agentes para que ofrezcan experiencias más humanas.

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Los clientes primero

Los clientes primero

Consiga el éxito con nuestro enfoque de resultados empresariales para la implementación, las ventas y el servicio.

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Completamente personalizable

Completamente personalizable

Adapte el centro de contacto en la nube a las necesidades de su negocio, no al revés.

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Fiable y seguro

Fiable y seguro

Cuente con un tiempo de actividad garantizado, una voz nítida y los niveles de seguridad más estrictos.

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Empodere <br />a sus agentes

Empodere
a sus agentes

Haga que sea fácil para sus agentes ofrecer la experiencia superior que desean sus clientes.

Call 1-800-553-8159 for More Information