Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.
Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.
The idea behind Amazon Alexa is to remove the friction of manipulating and managing our ever-growing set of devices that drive our connected lives, and let our voices drive our every wish.
Your customers have more power than ever. With smartphone in hand, consumers expect anytime, anywhere access to your business. Whether they're reaching out via a mobile app, your website, the phone or in person, your customers want a consistent, effortless experience every time.