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Empowerment von Agenten

Deliver a more human experience byempowering your agents with all the tools they need.

The Five9 Intelligent Cloud Contact Centre empowers agents in Canada to focus on customers and delivering exceptional service by connecting the touch points of a customer journey across time and channels. Relieving them from focusing on the technology enabling their interactions and channels.

Kontaktieren Sie uns

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Agent EQ

Our platform enables organisations and agents  to be more empathetic than ever before.

By eliminating the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools they need to provide the personalized assistance customers demand.

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Agent UI

Empower your Agents

Collect the information, ID the caller, and drive intent that agents need to more effectively manage every interaction.

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IVR

IVR

Integrate easily with other systems, including CRMs, to route the call to the best skilled agent, to determine customer intent, and present customer information.

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IVA

IVA

Use advanced customer intention identification and speech-based self-service to make it easier for customers to get support through your automated system.

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Digitale Interaktion

Digitale Interaktion

Use all the digital channels your customers want by designing a customer workflow from self-service to disposition.

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Routing

Routing

Set up skills-based routing flows and rules that leverage data, service context, and customer intent.

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CRM

CRM

Leverage pre-built integrations with every leading CRM solution to empower agents with the customer data they need on their desktop.

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Einheitliche Kommunikation

Einheitliche Kommunikation

Enable agents to improve first contact resolution by easily engaging subject matter experts for assistance with pre-built integrations.

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Desktop für Agenten

Desktop für Agenten

Provide agents with a complete picture of the customer's context, history and journey across all communication channels.

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Agent Assist

Agent Assist

Guide agents to scripted responses, valuable information, and other personalized help using AI-driven assistance.

Das NexRep Contact Center unterscheidet sich dahingehend von anderen Contact Centern, dass sich hundert Prozent unserer Agenten virtualisiert zuhause befinden und wir in der Lage sind, Kontakte – ob es sich um Sprache, E-Mails, Chats, SMS oder sogar Social Media handelt – durch die Cloud direkt zu den Aufenthaltsorten unserer Agenten weiterzuleiten.

Teddy Liaw

CEO, NexRep

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Teddy Liaw

Wir helfen Ihnen, die richtige Strategie und die richtigen Produkte für Ihr sich entwickelndes Unternehmen zu finden.

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Five9 business applications helps you meet your customers where they are and deliver a more human experience .

Geschäftliche Flexibilität

Optimieren Sie die Abläufe im Contact Center und bieten Sie herausragende Kundenerlebnisse.

Entwickeln Sie Ihr Unternehmen
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Geschäftliche Flexibilität

Kundenerlebnis

Übertreffen Sie die Erwartungen Ihrer Kunden auf dem Kanal ihrer Wahl.

Verbinden Sie sich mit Ihrem Kunden
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Kundenerlebnis