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Über Five9

Der Marktführer für Cloud Contact Center Software

Bild
Woman smiling and talking on the phone

Unser Auftrag

Starke Kundenkontakte schaffen seit 2001

Five9 ist der führende Anbieter von Cloud Contact Center Software. Unsere Leidenschaft ist es, Contact Center in exzellente Kundenbindungszentren umzuwandeln, gepaart mit einem tiefen Verständnis für die Kosten und die Komplexität, die mit dem Betrieb eines Contact Centers verbunden sind.

Unsere Geschichte (bis jetzt)

Vom Visionär zum Kategorieführer

Five9 wurde 2001 gegründet und war Vorreiter der Cloud-Revolution in Contact Centern. Five9 gewann schnell an Fahrt, als Contact Center begannen, das Potenzial der Cloud zu verstehen und nach Alternativen zu herkömmlichen, standortbasierten Lösungen zu suchen. Seitdem ist Five9 ein Vorreiter in Sachen Cloud.

Die Zahlen

Messbare Exzellenz

Five9 bietet End-to-End-Lösungen mit digitalem Engagement, Analytik, Personaloptimierung sowie KI und Automatisierung, um die Produktivität der Mitarbeiter zu steigern und greifbare Geschäftsergebnisse zu erzielen.

20+

jahre Erfahrung mit Cloud Contact
Erfahrung im Contact Center

2,000+

mitarbeiter auf der
der Welt

2,500+

unternehmens-, Mittelstands- und SMB-Kunden in
104 Ländern

246K

concurrent agent seats
(12/31/21)

7+

milliarden Gesprächsminuten
jährlich aufgezeichnet

670+

globale SI, Kanal,
und Technologie
Partner

90+

Net Promoter Score
(NPS) für professionelle Dienstleistungen

246K

gleichzeitige Agentensitze
(12/31/21)

Previous

Five9 Milestones

Previous

2023

Received Glassdoor Employees’ Choice Award, Best Places to Work
Won 4th consecutive Aragon Research Innovation Award

2022

Wins Best in Biz Award for Enterprise Product of the Year
Use of Five9 Intelligent Virtual Agent grows 180%
Named a 2021 UK’s Best Workplace
Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers
Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms

2021

CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards
Selected to power largest COVID-19 testing organization in the US
Five9 scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry
Named leader in the Forrester WaveTM for Cloud Contact Center
Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)

2020

Barry Zwarenstein named Bay Area CFO of the Year
CEO, CFO, and IR earn top rankings in All-America Executive Team
Named leader in Gartner Magic Quadrant for CCaaS, 5th year
Acquisition: Whendu (Workflow Automation)

2019

Introduced practical AI for contact center
Named leader in Gartner Magic Quadrant for CCaaS, 4th year
Named leader in the Forrester WaveTM for Cloud Contact Center

2018

Dan Burkland promoted to President
Named leader in Gartner Magic Quadrant for CCaaS, 3rd year
Released comprehensive omnichannel experience and customer journey analytics
Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global.

2017

Named leader in Gartner Magic Quadrant for CCaaS, 2nd year
Five9 launches Summer Release, the latest version of the Five9 Cloud Contact Center.
Five9 receives Frost & Sullivan Customer Value Leadership Award

2016

Launches Freedom Release and the “simply smart” Agent Desktop Plus user interface
Named leader in Gartner Magic Quadrant for CCaaS

2015

Five9 announces initial public offering on NASDAQ under ticker symbol FIVN

2014

Five9 acquires SoCoCare, brings advanced social and mobile customer care to the cloud contact center
Launched new mobile app for supervisors and enhanced multichannel capabilities

2013

Opened new worldwide headquarters in San Ramon, CA, to accommodate rapid company growth
Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™

2012

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US (again)

2011

Inc. Magazine ranked Five9 as one of the fastest-growing private companies in the US
Reached the 1 billion mark for annual run-rate of calls processed
Added speech recognition to the Five9 IVR
Introduced Five9 University, an online portal offering training and certification for users of Five9 virtual call center software

2010

Launched new enterprise sales, service, and support organization to address the growing cloud contact center market

2009

Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting
Mike Burkland joins as president and CEO

2008

500 customers milestone
Delivered cloud CRM integration with Salesforce
Delivered blended solution that dynamically manages inbound and outbound operations

2006

Southeast Asia headquarters opened in the Philippines

2005

Advanced IVR capabilities added to the VCC

2004

First release of the Five9 Virtual Contact Center (VCC)

2003

Began cloud contact center operations

2001

Next
Next

Locations Around the Globe

North America
 

San Ramon, California

 

San Francisco, California

EMEA
 

London, UK

APAC
 

Mandaluyong City, PH

 

Melbourne, AUS

Satellite Offices
 

Amsterdam, NL

 

Barcelona, ESP

 

Cologne, DE

 

São Paulo, BR

 

Stockholm, SE

 

Toronto, CA

 

Porto, PT

Unser Statement

Das Kontaktzentrum ist heute mehr denn je die Eingangstür für viele Unternehmen.

Wir von Five9 haben es uns zur Aufgabe gemacht, Ihr Contact Center so umzugestalten, dass es den gestiegenen Kundenerwartungen gerecht wird und gleichzeitig Ihre Agenten in die Lage versetzt, menschlichere Erfahrungen zu liefern.