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Build a Strong Foundation with Professional Services

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Consider Our Team as an Extension of Your Team

We collaborate with you to define and implement a solution based on your business goals and success criteria. Our team does the heavy lifting so you can reduce time to value and deploy with confidence.

All our team members are Five9-certified and bring a wealth of knowledge and years of industry experience to your project. Rely on our team as needed to help you achieve success in an evolving environment.

We offer three core Professional Services packages. Five9 performs all services remotely via conference calls and online collaboration tools. Two packages are based on implementation plan hours, deployment type, and configurations. The third is a custom-scoped option that we work with you to define.

Engage with our team on an hourly basis for add-on projects like integrating more applications, adding locations, tuning and optimizing, and configuring reporting for specific metrics.

 

 

"The team was awesome, efficient, and knowledgeable…. They were always available for questions and supported all our concerns as we migrated from our legacy contact center solution." --Non-profit Customer

 

 

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Datenblatt: Five9 Professional Services

Dig deeper into how our team can help you gain a competitive edge with our proven methodology and deployment expertise. Learn about the different packages and available add-on options.

Datenblatt herunterladen

The Five9 Professional Services Methodology

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Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.

Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.

Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.

Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.

Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.

Sustaining activities include implementation sign off and the transition to customer support and account management teams.

Warum Five9?

Contact Center sind heute mehr denn je der zentrale Anlaufpunkt für viele Unternehmen.
Bei Five9 haben wir es uns zur Aufgabe gemacht, Ihr Contact Center so umzugestalten, dass es den gestiegenen Kundenerwartungen gerecht wird und Ihre Agenten in die Lage versetzt, menschlichere Erfahrungen zu liefern.

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Kunden an erster Stelle

Kunden an erster Stelle

Erzielen auch Sie Erfolg mit unserem Ansatz, der sich auf Geschäftsergebnisse im Bereich des Vertriebs, der Implementierung und der Services fokussiert.

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Vollständig anpassbar

Vollständig anpassbar

Passen Sie Ihr Cloud Contact Center an die Bedürfnisse Ihres Unternehmens an – nicht umgekehrt.

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Zuverlässig und sicher

Zuverlässig und sicher

Zählen Sie auf garantierte Betriebszeiten, kristallklare Sprache und strengste Sicherheitsstandards.

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Unterstützen Sie Ihre Agenten

Unterstützen Sie Ihre Agenten

Machen Sie es Ihren Agenten leicht, die hervorragenden Leistungen zu erbringen, die Ihre Kunden wünschen.

Call 1-800-553-8159 for More Information