Atendimento ao cliente: coloque sua empresa à frente da concorrência

Create Loyal Customer Advocates

Give your customers a great experience that they’ll want to share. With the tools and information they need at their fingertips, agents can quickly and efficiently address customer issues leading to happy customers.

Impact the Bottom Line

Maximize up-sell and cross-sell opportunities by sending customers to the best agent for the job along with CTI screen pops to inform agents about customer buying history.

Improve the Agent Experience

Five9’s easy-to-use Agent Desktop Plus interface means happier agents who in turn provide great customer experiences. Engaged agents are also less likely to leave which reduces your costs of training new agents.

Com a Five9, os agentes têm acesso à funcionalidade certa e às informações relevantes para lidar rapidamente com os problemas dos clientes.

Bernie Fraser

Netsuite

Experiências do cliente incríveis

Permita que seus clientes entrem em contato com agentes via telefone, internet, chat, e-mail, aplicativos móveis ou mídias sociais e mantenham uma visão unificada da jornada do cliente em todos os pontos de contato.

Implante uma operação de contact center verdadeiramente mundial com capacidades de voz regional que otimiza seus recursos globais de agentes com a mais alta qualidade e a solução mais eficaz.

Atenda seus clientes com uma solução perfeitamente integrada que aproveita e complementa totalmente os sistemas CRM, UC e WFO para uma experiência do cliente inteiramente na nuvem.

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Estudo de caso: NetSuite

Saiba como a Five9 deu ao líder em computação na nuvem, NetSuite, os recursos de integração e a qualidade de chamada necessários para o crescimento e sucesso da empresa.

Conferir o estudo de caso

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Easy

Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.

Com base em nossa extensa análise, descobrimos que a Five9 oferece o melhor valor.

Chittaranjan Desai

Adicionar Siemens

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.