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ADAPTADOR FIVE9® PARA SALESFORCE

Perfect Your CRM Integration with Five9 for Salesforce

Together, Five9 and Salesforce can help you deliver a unified, seamless, and engaging experience that enables agents to focus on what matters the most: your customers. Choose the solution that has a proven track record working directly with Salesforce.

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Salesforce

Power an Intelligent Agent and Customer Experience

Five9 seamlessly integrates with Salesforce, enabling agents to log into their native CRM environment directly to handle all customer interactions. The Five9 integration creates a more powerful and productive solution to maximize every customer-service experience.

Take advantage of effortless, intelligent, enterprise-class contact experiences to meet the needs of your customers.

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Innovations to Power an Intelligent, End-to-End Agent and Customer Experience

Five9 e Salesforce: oferecendo experiências excepcionais

  • Integração pré-desenvolvida

    Quickly deploy and easily manage a solution that best fits your contact center needs.

  • Agent Experience

    Minimize agent ramp-up time and shorten the learning curve by enabling agents to work within their familiar Salesforce environment in a single pane.

  • Simple Desktop

    Provide agents with a simpler desktop so they can have more time to focus on customers.

  • Real-time Data

    Leverage Salesforce and contact center data together to provide accurate customer information and interactions.

  • Powerful Portfolio

    Harness the power of the Five9 within the Salesforce environment, creating a seamless customer experience through AI, automation, omnichannel, intelligent routing, and much more.

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É provável que 93% dos clientes repitam suas compras com empresas que oferecem um excelente serviço de atendimento ao cliente.

 

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We could never get an IVR and IVA from our previous solution — with Five9, we launched with it.

Shawn Harrs

CIO, Ygrene Energy

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Área de trabalho do agente integrada

  • Computador do agente com painel único
  • Pop-up de tela
  • Integrações com UC
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Telephony Connect

Interface do supervisor integrada

  • Área de trabalho do supervisor integrada
  • Visibilidade e monitoramento omnichannel
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Conector de otimização da força de trabalho

  • Integração pré-desenvolvida
  • Interações gravadas
  • Transcrição das capturas de canais digitais
  • Collet handling data

We’ll help you find the right strategy and products for your evolving business.

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Recursos para ajudar você a começar

Fichas técnicas

Adaptador Five9 para Salesforce

Harness the power of real-time customer data to drive greater business results and increase ROI with Five9 and Salesforce.

Vídeo

Integração Five9 e Salesforce

Five9 and Salesforce can help you deliver a unified and seamless experience that enables agents to focus on what matters the most: your customers.

Infográfico

Por que fazer integração com o Salesforce

Integrating Salesforce and Five9 empowers you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Estudo de caso

Ygrene Gains Platform Reliability and Reduces Handle Time 50%

To better serve its customers, Ygrene reached the decision to migrate to a platform that would not only improve uptime but integrate seamlessly with Salesforce.

E-book

Increase Business Agility with Cloud CRM Integrations

Customer loyalty and revenue are at stake more than ever when interacting with your customer service organization.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Customer service woman wearing a headset laughing while on a customer support call

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility