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Hear From Our Customers How Five9 Helps Their Business Succeed

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.

Customer Page thumbnail APEX

Apex America Optimizes Its Agent Experience

Five9 is the only one that gives you a 100% comprehensive, integrated solution.

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.

Discover Joyful CX at Five9

We partnered with Five9, and we’ve been on a great journey ever since.

Five9 is known for elevating both the customer and agent experience with its wide variety of solutions. Customers like Omaha Steaks, Alaska Airlines, PING, Hanna Andersson, and From You Flowers have significantly improved their contact center operations with Five9. Watch this video and learn how Five9 brings Joy to CX.

customer BCBS Arkansas

Nonprofit Company Modernizes Its CX

Five9 has been the solution we needed to improve our omnichannel experience and introduce new technology to keep our members and providers happy.

This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.

Hanna Andersson and Five9 Make the Perfect Fit

Over the past couple of years, we’ve really improved our contact center efficiencies through our lasting relationship with Five9.

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.

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Manufacturer Cuts Its Abandonment Rate

We see Five9 as a benefit to our entire enterprise to deliver good support and more options for customers.

This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes. 


Serefin Sees Efficiency Skyrocket with Five9

With Five9, I’ve never had to tell them we can’t do something. It just works.

A client services company, Serefin moved to the cloud with Five9 and now drives an 80% call deflection rate while scaling to meet sudden demand.

PING Swings into a Personalized Customer Experience

Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide better product and better experiences for them.

PING has a mission to be the unquestioned leader in design, quality, innovation, and service. The company has been providing personalized experiences with its custom golf products since 1959. See how PING — a 2023 Five9 Reimagine Award winner — brings joy to its contact center by moving to the cloud and creating deeper insights for a personalized customer experience.

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File Dynamics Case Study

File Dynamics Personalises Its CX with Onecom and Five9

The experience with Onecom, and, of course, the Five9 team has been excellent. From the initial engagement, I suspected we were culturally aligned, and that’s proven true.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.


5 Ways BPOs Can Revolutionize Their Contact Center

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether it’s calm seas or the middle of a storm, Five9 delivers.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.


Professional Services Company Visualizes Performance in Real Time

The benefit is the ability for anybody who has access to the URL to be able to see what's going on in their contact center — a real-time snapshot.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

Alaska Airlines Moves to the Cloud and Improves CX

I’ve never worked with a business partner where I felt so cared for and supported.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

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Healthcare Technology Provider Delivers Personalized Member Services

Before Five9, we were stuck; we couldn’t get movement in our CSAT. We tried a number of things to move those scores, and couldn’t do it. Five9 has made a night and day difference.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

adHere Customer Image

How adHere Revived Its Call Center with Five9

Moving to Five9 saved us. Our call center is now more profitable than any of our other channels.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

Kyndryl Continuously Improves CX

This partnership has allowed us to really focus on innovation. The future for Kyndryl in the CX journey is really to continue to enable our customers to take advantage of the better together story.

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

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Healthcare Partner Grows Business with CX Upgrade

We’ve pivoted our hiring strategy to hire staff anywhere in the United States – a strategic shift. Five9 played a huge part.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.


Central Bank Cuts Call Volume in Half

We want to optimize what we have with Five9 now, because we’re just scratching the surface of the automated AI environment. I look forward to seeing how Five9 can solve our business problems that other technology, up until now, hasn’t been able to.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.


SumUp Sees 50% Call Containment with Five9

We added Five9 IVA and saw the number of customers who opted to speak to a human agent drop by 50%. This is a huge decrease for us and shows us that our IVA is truly serving customers.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.


Customer Success Book 2024

With Five9’s help and technology, we’re able to deliver truly exceptional customer service.

At Five9, our focus revolves around bringing Joy to CX. We are committed to bringing our customers the power of people and technology to enable their CX success. 

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers every step of the way.

From You Flowers Personalizes Service in All Channels

Our CX promise to our customers is to deliver on their most meaningful life events.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.


OceanFirst Bank Deploys AI for Collaborative Intelligence

Agent Assist helped with our onboarding and having the ability to train agents to meet certain skills rather than overwhelming them with a ton of information all at once.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.