Hear From Our Customers How Five9 Helps Them Bring Joy to CX

One of the things about Five9 is that the technical account manager are invaluable to us. If you don't have that expertise in-house, they're invaluable. And they've been a great blessing, to be able to work and tailor the platform to our needs.

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether its calm seas or the middle of a storm, Five9 delivers.

We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.

Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.

An informed customer is a customer that doesn't really need to call. We make sure that we pack our IVR with information. Just these little things that enable us to better service our customers. We want to make sure that we're providing abilities for them to be informed, be educated.

Five9 meets our needs today and gives us an infinite horizon — we know they’ll be here for us.

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

The implementation with Five9 was very hands on. We really appreciated how much attention was put on from a project management perspective and from a customer management perspective.