At Five9 everything we do begins and ends with our customers. We are passionate about enabling our customers to provide exceptional customer experiences, and we are determined to help them succeed. The customer stories and quotes in this eBook highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives—creating valuable partnerships and delivering extraordinary experiences to their customers along the way.

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a Guest Experience (GX) promise — the promise that they make to every guest that flies Alaska. One of the largest airlines in the United States, Alaska Airlines cares about each guest and is with them at every stage of their journey. See how Alaska Airlines is committed to providing an amazing guest and employee experience.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

In November of 2021, Kyndryl was spun off from IBM. Months of planning and preparation with Five9 and the Kyndryl Digital Workplace Global Practice team had laid the groundwork to migrate nearly 90K employees and 200+ customer contact center locations within two months without a single issue.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

Omaha Steaks International is America's original butcher — they’ve been in business for more than 100 years. They’re one of the world’s most famous purveyors of meat, seafood, and other gourmet food. With 3 million active customers, OSI is committed to providing an amazing customer and employee experience.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

From You Flowers wants each customer to have the experience that's right for them. With a same-day delivery promise, From You Flowers offers quick customer support on any channel — chat, email, or phone.

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Nothing reveals the true effectiveness of a solution like customer success stories. See how the Five9 Reimagine CX Award winners leveraged the Five9 Intelligent Cloud Contact Center platform to elevate customer experience beyond expectations.

Real CX needs collaborative intelligence that blends the best of people and technology. Wyndham Hotels & Resorts brings together innovation, empathy, emotion, and humanity.

Watch this exclusive keynote interview with Wyndham CIO Scott Strickland and Five9 CMO Genefa Murphy to learn how Wyndham saved $18M by moving to the cloud and integrated guest registration across 22 brands in 95 countries.

Watch the keynote interview from Five9 CX Summit to learn more.

ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.