Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.
I recently joined Jen Spencer, VP of Sales and Marketing at Allbound, to discuss creating the optimal team to compete and win with the partner, prioritizing your partner needs, and more on this episode of The Allbound Podcast.
It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions.
Events can be overwhelming if you're not prepared with a plan, including insights you hope to gain and sessions to see. We can help you prioritize your schedule with these Five9 activities, to better maximize your time at Enterprise Connect.
In my opinion, good customer service involves the company’s entire frontline and is about more than just solving problems and offering solutions in an expedient manner. It is also a matter of pleasantness and politeness. Good customer service will impact the business in four ways.
Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin.
Every year, CRN identifies channel executives who consistently defend, promote and execute effective channel partner programs and strategies. Those that made the list were chosen by CRN editors based on their track record of channel accomplishments, standing in the industry, dedication to the partner community and plans for driving future business innovation and channel growth.