Hear From Our Customers
How Five9 Helps Their Business Succeed
Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.
ConnectWise Improves Uptime and Streamlines Communications
Uptime was the main reason we left our previous vendor. That’s what Five9 is known for. We also needed a better automatic call distributor, which Five9 provides as well.
Andrew Savage,
Help Desk Project Manager and Technical Services Manager
ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.
With the Five9 cloud contact center solution in place, we were able to send all agents home with a laptop and continue working. That in itself is a huge tick in the box, and one of the core aims strategically was that flexibility in the product which was obviously proven far beyond anything I would have expected.
Mike Dunstan
IT Manager
Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers.
For regulatory reasons, customers do have to call us to discuss their Ygrene financing agreement, so we will always need a person on the other end of the line. That’s why Five9 was the right fit for us.
Shawn Harrs
CIO
Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).
Hospitality Brands Improve Experiences with Agilysys
With Five9 WFM, we’re able to schedule much easier and much faster. It has saved us a lot of hours.
Justin Smith
Vice President of Support Operations
A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences.
We need a platform that is sustainable to grow with us. Five9 will do that.
Atento
One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.
We are seeing the numbers come through, helping us analyse how much time is spent on each call, what our call volumes are, and how well we are utilising our people for the benefit of our customers.
Darren Raz-Nick
Senior Business Partner, Pobl
Pobl, a customer of EMEA Gold Partner Onecom, is a not-for-profit organisation with almost half a century of creating affordable homes, co-ordinated from headquarters in Newport and Swansea. Having grown through acquisition, Pobl had teams working on unconnected legacy telephone and customer contact systems. They were unreliable and no longer meeting the needs of the business.
We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our Agents and brings us all to the forefront of technology.
Adam Chobany
Product Manager for Unified Communications and Collaboration Services,, KAR Global
KAR Global, helps sellers and buyers across the used vehicle industry with innovative, technology-driven remarketing solutions. KAR Global had multiple business units using disparate, unconnected systems and it needed to streamline workflow and Agent efficiency globally.
With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didnt flicker once. It was very impressive.
Laura Zink Marx
Executive Director, NJ 2-1-1
When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.
BPO Zevas Pivots Employees to Work Remotely with Five9.
Zevas is a leading provider of outsourced and insource customer contact solutions for companies across the globe. Headquartered in Ireland, Zevas was on the search for a digital transformation as they were on an on premises system that wasnt meeting their growth needs. Looking to deliver the best customer experience possible to their clients, Zevas chose Five9.
Our experience with Five9 has been optimal there is no other word.
Ellen Willmott
COO, Work Connect Project
Learn why Work Connect Project chose Five9 to deploy its contact center within hours, enable Agents to work from anywhere, easily scale to handle high call volumes, and improve the customer experience.
The University of Akron is home to 20,000 undergraduate students focused on innovation, entrepreneurship, and economic growth. During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. The university was using an on premises solution that was not optimized for remote work or cloud collaboration.
Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable.
Jackson Hewitt Tax Services, Inc. provides 6,000 franchised and company locations nationally with access to simple, low-cost solutions to manage their taxes and tax refunds. During tax season its contact center scales from 50 to 250 seats to serve customers. The firm was having trouble with Agent adherence to scheduling and the inability to forecast staffing needs, so it was looking for a cloud contact center to evolve its workforce management capabilities and provide a more human customer service experience.
In lead costs we used to spend $220,000 on marketing in a month and now, with new leads, we dropped that monthly spend to $120,000. We bought less, got the same results, and saved over $1.2 million a year. We saw immediate ROI in 30 days of running the Five9 platform.
Jason Adams
Call Center Director, Hoglund, Chwialkowski & Mrozik, PLLC
Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm that handles cases involving bankruptcy, social security, and faulty drug and toxic exposure cases. Hoglund receives over 6,000 calls on a daily basis.
Chat enabled us to bring something to RoundPoint that didnt exist at the time with relatively low effort from a technology standpoint.
Fabian Russell
Assistant VP, Call Center Operations
RoundPoint Mortgage is one of the nations largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide white glove services to customers.
People are pleased and thrilled with how easily Five9 worked. Once it was set up, the technology didnt get in the way. It was a huge relief for me and the partnership with Five9 so far has been great. We dont have to manage Five9.
Arthur Miller
Manager of Network Communications Team/Telephony
Founded in 1829 and internationally recognized, Rochester Institute of Technology (RIT) has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. RIT wanted to improve its customer service experience and was in the process of transitioning the information and technology services (ITS) to a one-stop shop where it could provide a rich campus experience.
The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.
Gary Britton
Vice-President, Operations
Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.
One of the things about Five9 is that the technical account manager are invaluable to us. If you don't have that expertise in-house, they're invaluable. And they've been a great blessing, to be able to work and tailor the platform to our needs.
Darryl Flores
Director, Customer Director of Customer Experience, Gonzaba Medical Group
See how Five9 helps Gonzaba Medical Group Improve Customer Service to their users while treating them "Como Familia"
Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.
Jonathan Harrell
Assistance Vice President of IT, Regent University
Regent University leverages the Five9 Intelligent Cloud Contact Center throughout a students journey at the university. From the first time they contact the university and apply for enrollment to becoming a student and working their way through their educational program, students enjoy personalized support when and how they need it. Learn how Five9 enables Regent to provide students with exceptional experiences every time they contact the university.
