Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

Evaluate voice vendors objectively using our multi-category enterprise scorecard
Transition from rigid scripted flows to conversational, context-aware AI interactions
Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

How AI is delivering real results in CX — and where the experience still falls short for customers
Why you might prefer a human — and what that preference is telling businesses about AI
Where the handoff from AI to a real person makes or breaks your trust in a brand
What both sides of the conversation — business and customer — need from AI to get it right

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CCW Report: Turn Analytics into Better CX Outcomes with GPT

In this CCW report, explore how Five9 AI Insights leverages the remarkable advancements in generative AI to unlock the true potential of contact center conversational insights.

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Opus Research: Intelligent Authentication in Contact Centers

Contact centers face growing fraud threats amidst complex calls. Opus Research's whitepaper introduces Intelligent Authentication, focusing on voice biometrics' role in enhancing security and customer experience.

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Voice Biometrics: Unlocking Intelligent Authentication in Your Contact Center

Join us for an enlightening webinar that delves into the crucial balance between security and customer experience in the realm of self-service.

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How Rush Enterprises Reduces Average Handle Time and Brings Joy to Customers with Five9

Join us for this customer success story webinar where we sit down with Michelle Ruiz, Director of Call Center Operations at Rush Enterprises and discuss the adoption of Five9's solutions in their contact center.

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From Onsite to Online: Harnessing AI for Consistent Customer Experiences in the Sports Industry

Watch this webinar where we delve into the significance of AI and automation in delivering exceptional customer experiences with Michael Cole, the CTO of the PGA European Tour Group.

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Alaska Airlines Is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska. One of the largest airlines in the United States, Alaska Airlines cares about each guest and is with them at every stage of their journey. See how Alaska Airlines is committed to providing an amazing guest and employee experience.

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Reduce After-Call Work with Five9 AI Summaries

Five9 AI Summaries uses the same generative AI technology behind ChatGPT and provides summaries for customer call transcripts in seconds, reducing manual after-call work.

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Five9 Account Manager

To get the most out of cloud contact center technology, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.

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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.

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Five9 Agent Assist

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Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.

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Documentación técnica: Ruptura de los muros entre el centro de contacto y la empresa

Descargue la documentación técnica de No Jitter, patrocinada por Five9, para saber por qué la integración de las plataformas de centros de contacto y de comunicaciones unificadas (UC) es indispensable para su empresa.

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Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

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Five9 Reports Q2 2023 Financial Results

Five9 reported strong second quarter results, with revenue growth of 18% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.

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The Blueprint Ep 5: Managing Improvement and Innovation in Your Contact Center

Discover how to embrace change, evolve your contact center, manage technical debt, and explore future trends like omnichannel experiences and conversational AI.

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PING Swings into a Personalized Customer Experience

PING has been providing personalized experiences with its custom golf products since 1959. See how PING drives its contact center by moving to the cloud and creating deeper insights.

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Expert Panel: Perspectives on Responsible AI for the Contact Center

Our panel of experts will discuss the importance of considering ethics when developing and deploying AI systems, shedding light on key considerations organizations should prioritize.

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The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results.

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Five9 AI Insights Data Sheet

Deliver actionable conversational insights seamlessly with the power of OpenAI.

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Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Get Data Sheet

Datasheet Microsoft Teams UC Integration

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Get Data Sheet

Five9 Fact Sheet

Five9 fournit des solutions de fin à fin avec l'engagement numérique, l'analyse, l'optimisation de la main-d'œuvre, et l'IA et l'automatisation pour augmenter la productivité des agents et fournir des résultats commerciaux tangibles.

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Five9 Fact Sheet

Com uma reputação de fornecer as soluções de contact center na nuvem mais fiáveis, a Five9 ajuda-o a transformar o seu contact center para reimaginar a experiência do cliente e obter resultados mensuráveis.

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Five9 Fact Sheet

A Five9 fornece soluções completas com envolvimento digital, análise, otimização da força de trabalho e IA e automação para aumentar a produtividade dos agentes e fornecer resultados comerciais tangíveis.

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Five9 Fact Sheet

Five9 ofrece soluciones integrales con interacción digital, análisis, optimización de la fuerza de trabajo e IA y automatización para aumentar la productividad de los agentes y ofrecer resultados empresariales tangibles.

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Five9 UC Integration with Microsoft Teams

Transform your customer experience delivery by uniting the Five9 Intelligent CX Platform with Microsoft Teams. Equip your team with advanced collaboration to increase First Call Resolution and enjoy hassle-free connections.

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Five9 UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.

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Trusted Partnerships for Digital Transformation: Accenture and Five9 Deliver Customer Experience Excellence

Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.

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Five9 Fact Sheet

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimisation, and AI and automation to increase agent productivity and deliver tangible business results.

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Five9 UC Integration with Nextiva

Break down organizational barriers and better leverage resources by connecting agents to subject matter experts in real time.

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The Blueprint Ep 3: Selecting a Secure and Trustworthy Contact Center

In this webinar, learn everything you need to know about contact center security and compliance including costs of legal noncompliance and how moving to the cloud can provide increased security.

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Conoce FeelSocial y potencia la experiencia omnicanal del cliente junto a Five9

Conoce de primera mano a FeelSocial la nueva solución conversacional de Movigoo. Enriquece la plataforma inteligente de CX de Five9 y descubre cómo FeelSocial ayudará a tu empresa a anticiparse a las crecientes expectativas, impulsar excepcionales experiencias del cliente y maximizar la productividad de los agentes

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CX Spotlight: Your Guide to Getting Started with Conversational AI

Explore the steps needed to successfully design and implement conversational AI into your contact centre strategy. Learn how to identify the right use cases, overcome common challenges, deliver exceptional customer experiences and improve overall customer satisfaction

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Kyndryl migra mais de 200 clientes e 90 mil colaboradores para a Five9

Meses de planeamento e preparação com a Five9 e a equipa da Kyndryl Digital Workplace Global Practice lançaram as bases para migrar quase 90 mil funcionários e mais de 200 locais de centros de contacto de clientes em dois meses, sem um único problema.

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Kyndryl migra más de 200 clientes y a 90 000 empleados a Five9

Tras meses de planificación y preparación con Five9 y el equipo de Kyndryl Digital Workplace Global Practice, se establecieron las bases para migrar a casi 90 000 empleados y más de 200 centros de contacto con clientes en un plazo de dos meses sin ningún problema.

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Kyndryl migriert mehr als 200 Kunden und 90.000 Beschäftigte nach Five9

Nach monatelanger Planung und Vorbereitung mit Five9 und dem Kyndryl Digital Workplace Global Practice Team wurde die Grundlage geschaffen, um innerhalb von zwei Monaten fast 90.000 Mitarbeiter und mehr als 200 Customer Contact Center-Standorte ohne ein einziges Problem zu migrieren.

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Améliorez votre expérience client avec la Plateforme Intelligente de CX

Le choix d'une nouvelle plate-forme de centre de contact ne consiste pas seulement à choisir une technologie. Découvrez comment la puissance des personnes, de la plate-forme et des partenaires peut vous aider à offrir une expérience exceptionnelle à vos clients et à vos employés.

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Melhore a sua experiência de cliente com a Plataforma Inteligente de CX

A escolha de uma nova plataforma de centro de contacto não se resume à escolha da tecnologia. Descubra como o poder das pessoas, da plataforma e dos parceiros pode ajudá-lo a proporcionar uma excelente experiência aos seus clientes e funcionários.

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Transforme su experiencia del cliente con la Intelligent CX Platform

Escoger una nueva plataforma de Contact Center no consiste únicamente en elegir una tecnología. Descubra cómo el poder de las personas, la plataforma y los socios puede ayudarle a ofrecer una gran experiencia a sus clientes y empleados.

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Verbessern Sie Ihre CX mit der Intelligent CX Platform

Bei der Entscheidung für eine neue Contact Center-Plattform geht es nicht nur um die Wahl der Technologie. Finden Sie heraus, wie Sie die Stärken von Menschen, Plattformen und Partnern nutzen können, um Ihren Kunden und Mitarbeitern ein hervorragendes Erlebnis zu bieten.

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A Plataforma Inteligente de CX

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The Intelligent CX Platform

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The Intelligent CX Platform

Bei der Entscheidung für eine neue Contact Center-Plattform geht es nicht nur um die Wahl der Technologie. Finden Sie heraus, wie Sie die Power von Mensch, Plattform und Partnern nutzen können, um Ihren Kunden und Mitarbeitern ein hervorragendes Erlebnis zu bieten.

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