Upcoming Five9 Webinars
May 26: Ask the Experts: How Five9 Becomes Part of Your Extended Family
Join this Ask the Experts webinar as VP of Technical Account Management, Jason Baruch, shares how Five9 provides exceptional, white-glove service to its customers by:
- Partnering with customers to optimize the Five9 contact center software solution and maximize return on investment
- Continually seeking opportunities to increase customer satisfaction and deepen client relationships
- Playing a key role on projects and advising C-level clients and hands-on administrators on how to implement industry best practices
June 9: Demo Webinar: Elevate the Conversation with Five9 Digital Engagement
In this webinar we will demonstrate how a business can use Five9 Digital Engagement to:
- Communicate with their customers via chat, social media, and SMS
- Elevate interactions from self-service to 1:1 agent engagement
- Provide seamless, exceptional customer experiences
June 16: Demo Webinar: See Five9 Adapt to Your CRM
In this webinar we will demonstrate how Five9 operates within Salesforce, ServiceNow, Microsoft, Oracle and Zendesk. Have a custom CRM? No problem Five9 APIs enable you to integrate with your homegrown systems and still create a seamless experience. Join the webinar to learn about how:
- Agents get a “single pane of glass” to access customer information and history
- Calls are automatically logged after each interaction to ensure complete history
- Your customers get the same personalized experience across voice (inbound/outbound), messaging (chat, SMS, social), and email.
June 29: How to Use Collaborative Intelligence to Improve Agent and Customer Happiness
There is a common misconception that implementing AI into your contact center will eventually replace your agents. But in fact, automating these tedious and repetitive tasks with AI allows your agents to work on higher-value, more rewarding work creating happier agents and happier customers. In fact, 76% of IT decision-makers agree that automating more customer support tasks would benefit their workforce. Join this webinar to learn:
- The importance of leveraging AI to improve agent engagement
- How increasing agent engagement and happiness creates greater customer loyalty
- How AI and automation impact workforce optimization technology
