What Is A Dumb Switch? 

A dumb switch, also known as an unmanaged switch, is a simple switch that does not have remote configuration, management, or monitoring capabilities. Dumb switches enable plug-and-play functionality and do not require any configuration. By contrast, managed switches are configurable, which means they can be customized and provide a range of performance data. Contact centers use unmanaged switches to facilitate plug-and-play devices in their networks.