What Is Call Screening?
Call screening refers to the process of vetting calls to determine if the call is to be answered, rejected, or sent to voicemail. Call screening utilizes caller ID to reveal the caller’s name and number. Contact centers making outbound calls often have calls rejected by customers during call screening. Spam callers may mask caller IDs or use localized numbers to try to convince recipients to answer their calls. Call screening helps people manage their communications.
Benefits of Call Screening
There are several benefits to call screening:
Avoid unwanted calls
Eliminate time wasted on spam or unqualified calls
Triage calls that need to be answered in real-time vs responded to later
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