What Is an Automated Call Dialer?
Auto dialers make automated calls to customers, either to provide a recorded message or connect them to an agent.
An automated call dialer (ACD) is a function that automatically dials customer phone numbers and can deliver an automated message or connect the number to an agent once it’s answered. Automated call dialers are used primarily in outbound contact centers, typically for sales.
Automated Call Dialers Regulations
Businesses in the United States that use automated call dialers must comply with certain regulations:
The TCPA (Telephone Consumer Protection Act), is a federal law that regulates the use of auto dialers for telemarketing purposes
Under TCPA, businesses must obtain prior, express written consent from consumers before making auto-dialed calls or sending automated messages to cell phones
Businesses must use automated call dialers for appropriate uses only