Webinar: 5 Stepping Stones to Practical AI in the Contact Center

5 Stepping Stones to Practical AI in the Contact Center

Tuesday, June 26th
11:00 am PST

Digital transformation is fueling change in customer expectations and pushing businesses to personalize each and every customer experience. Bringing artificial intelligence (AI) into your contact center is an important step in delivering smarter, personalized experiences. Not sure where to start?

Join Sheila McGee Smith, renowned contact center industry analyst and Scott Kolman, VP of Product Marketing at Five9, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.

In this webinar you will learn:

  • What steps you need to take now to create a foundation for an AI-driven future
  • Why implementing AI is not some futuristic technology but rather a practical tool that can deliver real benefits to your contact center in the near-term
  • How AI can enable smarter interactions and improve agent workflow to deliver better agent and customer experiences
  • Practical examples of AI in the contact center


Sign up now, space is limited.

Sheila McGee-Smith

Principal Analyst, McGee-Smith Analytics

Scott Kolman

VP of Product Marketing, Five9

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