Digital transformation is fueling change in customer expectations and pushing businesses to personalize each and every customer experience. Bringing artificial intelligence (AI) into your contact center is an important step in delivering smarter, personalized experiences. Not sure where to start?Join Sheila McGee Smith, renowned contact center industry analyst and Scott Kolman, VP of Product Marketing at Five9, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.In this webinar you will learn:
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