Fireside Chat: 5 Contact Center Predictions That Will Impact 2020
President & Principal Analyst
As 2020 approaches, it is evident that customer experience is now the new competitive battlefield.
Today’s digital consumer knows what they want and how they want to be served and they will switch providers if they do not receive the experience they expect. To address these heightened customer expectations, the contact center is expected to undergo more changes within the next five years than it has during the last 25 years.
On December 10th at 11 AM PST, join a live fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee Smith, President & Principal Analyst of McGee-Smith Analytics, as they look back at 2019 and reveal the top 5 contact center predictions for 2020 that will help your enterprise stay ahead of customers’ expectations.
This fireside chat will cover:
The evolving role of the contact center
New technologies that will superpower agents
How customer experience is driving business