How Teladoc Health Delivers Great Customer Satisfaction

Wednesday, November 6th - 10:00 AM PST

Learn why Teladoc partnered with Five9 to reach their customer satisfaction goals

You’re traveling for an important business meeting and you wake up feeling sick in the middle of the night.

Thanks to Teladoc Health, you can call anytime 24/7 to secure a virtual visit with a board-certified, licensed physician. In order to ensure these seamless patient interactions, Teladoc has kept the highest possible customer satisfaction at the heart of their customer service goals.

However, Teladoc had trouble reaching these goals due to the lack of reliability and instability with their previous contact center vendor. With call volumes increasing to an average of 4,000 calls a day and new contact center locations coming online, Teladoc chose to partner with Five9 to provide high quality care for every patient.

In this webinar, you will learn how Teladoc:

  • Flawlessly deployed their new contact center within 45 days during their peak season

  • Maintains their CSAT score >97%

  • Increased efficiencies – handling 30% more calls with 20% fewer staff

  • Seamlessly integrated Five9 with their home-grown CRM

Andrea Brown

Director Workforce & Program Management

Peter Milligan

Senior Manager of Portfolio Marketing

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