An essential part of any self-service or interactive voice response (IVR) application is the ability to provide dynamic information to your contacts by automatically converting text data into spoken words. In the past, text-to-speech software has been difficult to hear and inaccurate as a system, leading to a decrease in call productivity and the loss of vital client information. With Five9’s text-to-speech software, you can enable your IVR applications to repeat callers’ input and provide order status and account information, appointment details, service requests, customer service survey questions, and more. This helps streamline the calling process while ensuring that you collect accurate caller information. The Five9 IVR management application is a feature provided by the Inbound Call Centre and supports DTMF input, robust options for call variables, data queries via Web services, branching logic, seamless integration with the Five9 ACD, and an easy-to-use graphical designer for all of your IVR scripts and call flows. We give you a huge selection of features and options that put you on the cutting edge of text-to-speech software and IVR application technology. Our added tools and features ensure that our text-to-speech software will provide you with the services necessary to effectively manage, sort, and organize all of the data you collect from using the software while giving you fast, easy access when you need it. We provide our clients with the best text-to-speech software available, ensuring a high-quality, professional experience, a clear reader voice, and simple turnkey features to make implementing our system easy.
Five9 offers a free trial of our hosted IVR solutions for inbound call centres so you can see the difference in quality and ease of use for your agents. Our software is designed to seamlessly integrate with our cloud, maximizing data storage and ease of access. By utilizing our best text-to-speech software and service technology inside your IVR applications, you’ll be able to exceed your callers’ expectations and provide an easy, efficient method of gaining information from your customers, automating your call flow to appropriately route calls and obtain vital customer information.